The Role
Relationship Officers (CBD , Kitengela, Westlands & Kamakis)
The successful candidate will be responsible for growing the institution’s customer base, developing strong client relationships, generating quality business and supporting the achievement of branch targets.
Responsibilities
- ·Identify and acquire new customers and business opportunities.
- ·Build and maintain strong relationships with existing and prospective customers.
- ·Drive quality loan/business acquisition in line with Fincorp's credit policies.
- ·Conduct market visits and customer activations to generate new business.
- ·Follow up on leads, applications and customer relationships.
- ·Support loan portfolio quality through effective customer follow-up.
- ·Monitor customer accounts and support timely collections where required.
- ·Deliver excellent customer service and promote customer retention.
- ·Meet agreed individual and branch sales targets.
- ·Prepare accurate reports and maintain proper customer records.
- ·Work closely with the Branch Manager and other teams to achieve branch objectives.
Requirements
- ·A relevant Diploma or bachelor’s degree.
- ·Previous experience in sales, relationship management, microfinance, banking, SACCOs or credit/lending will be an advantage.
- ·Strong business development and customer acquisition skills.
- ·Excellent communication and negotiation skills.
- ·A strong understanding of the local market.
- ·Ability to work independently and as part of a team.
- ·Target-driven, proactive and self-motivated personality.
- ·High level of integrity and professionalism.
- ·Willingness to conduct field-based customer and market visits.
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Applications Closed
The application deadline for this role has passed. Thank you for your interest in Fincorp Credit.